Question 1

I WOULD LIKE TO KNOW MORE ABOUT A PRODUCT...

Accepted Answer

WE TRY TO GIVE AS MUCH RELEVANT INFORMATION ABOUT EACH ITEM IN THE DESCRIPTION AS WE CAN...
 
WE ARE ALSO FIRM BELIEVERS THAT "A PICTURE PAINTs A 1000 WORDS" 
SO WE MAKE SURE EVERY PRODUCT HAS LOTS OF HIGH QUALITY PHOTOGRAPHS FROM ALL ANGLES...
 
IF YOU WOULD LIKE ANY FURTHER INFORMATION ABOUT A PRODUCT SEND US AN EMAIL TO info@remakecompany.com

Question 2

HOW MUCH IS POSTAGE / DELIVERY COSTS?

Accepted Answer

FREE.
 
ALL PRICES ARE INCLUSIVE OF POSTAGE / DELIVERY TO THE UK.
 
FOR EUROPEAN OR WORLDWIDE SHIPPING PLEASE SEND US AN EMAIL TO info@remakecompany.com WE CAN ARRANGE FOR AN OVERSEAS SHIPPING ESTIMATE...

Question 3

DO YOU SHIP OVERSEAS / INTERNATIONALLY?

Accepted Answer

WE CAN. PLEASE SEND US AN EMAIL TO info@remakecompany.com WE WILL ARRANGE FOR AN OVERSEAS / INTERNATIONAL SHIPPING ESTIMATE FOR YOU...

Question 4

WHERE ARE YOUR PRODUCTS MADE?

Accepted Answer

ALMOST EVERY ITEM COMES FROM A DIFFERENT SOURCE. 
 
98% OF OUR ITEMS COME FROM THE UK & EUROPE.
 
MANY OF THE ITEMS YOU SEE IN OUR SHOP ARE UNIQUE ONE-OFF ITEMS OR SMALL BATCH CREATIONS FROM THE DESIGNERS WE WORK WITH... 
YOU CAN LEARN MORE ABOUT OUR DESIGNERS HERE
 
SOME OF THE PRODUCTS COME FROM THE BRANDS (COMPANIES) WE ARE PROUD TO SUPPORT. 
YOU CAN LEARN MORE ABOUT THE BRANDS HERE

Question 5

HOW CAN I CONTACT YOU?

Accepted Answer

YOU CAN FIND ALL OF OUR CONTACT INFO HERE
 
EMAIL US info@remakecompany.com
 
SEND US A MESSAGE VIA OUR ONLINE FORM
 
GIVE US A CALL ON 07501717150

Question 6

WHERE ARE YOU BASED? DO YOU HAVE A SHOP?

Accepted Answer

WE ARE IN HAMPSHIRE, NEAR TO WINCHESTER.
 
WE ARE LOOKING TO OPEN OUR "OFFICE/WAREHOUSE" AS A SHOWROOM SPACE SOON
 
IN THE NOT TOO DISTANT FUTURE WE WILL ALSO BE MOVING INTO A HIGH STREET LOACTION... WATCH THIS SPACE...

Question 7

HOW QUICKLY WILL MY ORDER BE SENT?

Accepted Answer

ORDERS PLACED BEFORE 3PM, WE WILL ALWAYS ENDEAVOUR TO DISPATCH YOUR PARCEL ON THE SAME DAY.
 
ORDERS PLACED AFTER 3PM WILL BE SENT OUT THE FOLLOWING WORKING DAY.
 
IF YOU ORDER ON THE WEEKEND, WE WILL DISPATCH YOUR ORDER ON MONDAY MORNING...

Question 8

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

ALL PAYMENTS ARE MADE THROUGH WIX. ECOMMERCE SYSTEM OR PAYPAL. 
WE ARE ABLE TO ACCEPT ALL CREDIT AND DEBIT CARDS AS WELL AS PAYPAL.
 
BOTH SYSTEMS USE SSL ENCRYPTION TO ENSURE A SAFE TRANSACTION AND YOUR DETAILS ARE NOT STORED ON THE SYSTEM UNLESS YOU CHOOSE TO SAVE YOUR DETAILS FOR FUTURE PURCHASES.

Question 9

DO YOU OFFER A GIFT WRAPPING SERVICE?

Accepted Answer

NOT EXACTLY.
 
YOUR ITEM WILL BE BEAUTIFULLY WRAPPED AND SAFELY PACKAGED IN ONE OF OUR ReMAKE BOXES READY FOR YOU TO WRAP...
 
WE DO NOT INCLUDE AN INVOICE OR PRICE LABEL WITH THE PACKAGE SO YOU CAN CHOICE TO HAVE THE PACKAGE SENT DIRECTLY TO YOUR FRIENDS AND LOVED ONES...

Question 10

IS YOUR PACKAGING ECOFRIENDLY?

Accepted Answer

ABSOLUTELY...
 
ALL OF OUR ReMAKE BOXES ARE MADE FROM ReCYCLED CARDBOARD. 
 
WE USE COMPOSTABLE CORNSTARCH PACKING CHIPS TO PROTECT YOUR ITEMS.
 
OCCASIONALLY WE WILL FEEL THE NEED TO WRAP FRAGILE ITEMS WITH BUBBLE WRAP. WE ASK YOU PLEASE TO RECYCLE THIS RESPONSIBLY.
 
FINALLY OUR BOXES ARE SEALED UP WITH BIODEGRADEABLE PAPER TAPE.

Question 11

I HAVE A PROBLEM WITH MY ORDER...

Accepted Answer

IF THERE ARE ANY ISSUES OR YOU ARE UNHAPPY WITH YOUR ORDER FOR ANY REASON PLEASE DO NOT HESITATE TO CONTACT US AT info@remakecompany.com AND WE'LL GET BACK TO YOU ASAP WITH A SOLUTION...

Question 12

DAMAGED ITEMS, PARCEL LOST OR NOT RECEIVED YET..."

Accepted Answer

WE ALWAYS ENDEAVOUR TO WRAP AND PARCEL UP ORDERS TO ENSURE THEY ARRIVE TO YOU SAFELY. IF WHEN OPENING YOUR ORDER YOU FIND ANY DAMAGE TO THE ITEM PLEASE SEND A PHOTO OF THE DAMAGED PACKAGING AND DAMAGED ITEM TO US AT info@remakecompany.com
 
IF YOUR ORDER HAS NOT ARRIVED AFTER 5DAYS. 
PLEASE SEND US AN EMAIL TO info@remakecompany.com WITH YOUR ORDER NUMBER AND WE CAN START TO FOLLOW UP WITH OUR DELIVERY COMPANIES...

Question 13

I WOULD LIKE TO RETURN AN ITEM...

Accepted Answer

IF YOU ARE UNHAPPY WITH YOUR ORDER FOR ANY REASON PLEASE CONTACT US AT info@remakecompany.com AND WE'LL GET BACK TO YOU ASAP WITH A SOLUTION...
 
PLEASE READ OUR RETURNS & EXCHANGE POLICY HERE FOR MORE INFORMATION

Question 14

I CANT LOG IN TO MY ACCOUNT...

Accepted Answer

IF YOU HAVE SIGNED UP TO OUR SYSTEM AND HAVE FORGOTTEN YOUR PASSWORD TO YOUR ACCOUNT PLEASE FOLLOW THE "FORGOTTEN PASSWORD" LINK AND A PASSWORD RESET LINK WILL BE SENT TO YOU...

FREQUENTLY ASKED QUESTIONS

IF YOU CANT FIND THE ANSWER TO YOUR QUESTION SEND US AN EMAIL

info@remakecompany.com

I WOULD LIKE TO KNOW MORE ABOUT A PRODUCT...

HOW MUCH IS POSTAGE / DELIVERY COSTS?

DO YOU SHIP OVERSEAS / INTERNATIONALLY?

WHERE ARE YOUR PRODUCTS MADE?

HOW CAN I CONTACT YOU?

WHERE ARE YOU BASED? DO YOU HAVE A SHOP?

HOW QUICKLY WILL MY ORDER BE SENT?

WHAT PAYMENT METHODS DO YOU ACCEPT?

DO YOU OFFER A GIFT WRAPPING SERVICE?

IS YOUR PACKAGING ECOFRIENDLY?

I HAVE A PROBLEM WITH MY ORDER...

DAMAGED ITEMS, PARCEL LOST OR NOT RECEIVED YET..."

I WOULD LIKE TO RETURN AN ITEM...

I CANT LOG IN TO MY ACCOUNT...

Reinvented Products from Repurposed Materials Remake

PRICING & SHIPPING

PAYMENT METHODS

FREQUENTLY ASKED QUESTIONS

IF YOU CANT FIND THE ANSWER TO YOUR QUESTION SEND US AN EMAIL

info@remakecompany.com

I WOULD LIKE TO KNOW MORE ABOUT A PRODUCT...

HOW MUCH IS POSTAGE / DELIVERY COSTS?

DO YOU SHIP OVERSEAS / INTERNATIONALLY?

WHERE ARE YOUR PRODUCTS MADE?

HOW CAN I CONTACT YOU?

WHERE ARE YOU BASED? DO YOU HAVE A SHOP?

HOW QUICKLY WILL MY ORDER BE SENT?

WHAT PAYMENT METHODS DO YOU ACCEPT?

DO YOU OFFER A GIFT WRAPPING SERVICE?

IS YOUR PACKAGING ECOFRIENDLY?

I HAVE A PROBLEM WITH MY ORDER...

DAMAGED ITEMS, PARCEL LOST OR NOT RECEIVED YET..."

I WOULD LIKE TO RETURN AN ITEM...

I CANT LOG IN TO MY ACCOUNT...

Reinvented Products from Repurposed Materials Remake

PRICING & SHIPPING

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PAYMENT METHODS

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